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Evidence Guide: CULLB508C - Monitor and enhance information access

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CULLB508C - Monitor and enhance information access

What evidence can you provide to prove your understanding of each of the following citeria?

Evaluate current systems and services

Completed
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Assess the need for enhanced systems and services based on knowledge of technological and other developments and current organisational strategies and priorities

Completed
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Evaluate functional requirements and the capacity of existing systems based on review of current and potential workplace needs

Completed
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Consult with colleagues and customers on an ongoing basis to monitor response to current systems and services

Completed
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Evaluate potential new systems and services

Completed
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Evaluate potential systems and services to take account of all cost and resource implications and the organisation's short and long term priorities

Completed
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Take account of technical support needs, transition arrangements and user training/support requirements

Completed
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Make appropriate recommendations to relevant colleagues for new or changed systems and services, including all relevant supporting information

Completed
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Establish systems and services

Completed
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Provide timely advice of new systems and services to relevant colleagues

Completed
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Introduce new systems and services in a manner which causes minimum disruption to colleagues and customers

Completed
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Ensure integration of financial, security and legal requirements into planning and implementation

Completed
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Provide and/or organise relevant training and support for colleagues

Completed
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Monitor efficiency and effectiveness of new systems and services in consultation with colleagues and make adjustments accordingly

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to carry out a needs analysis to determine system requirements

knowledge of system and service requirements appropriate to information agencies

knowledge of current and potential technological developments relevant to information agencies.

Context of and specific resources for assessment

Assessment must ensure:

access to an operational information system

assessment conducted over a period of time to reflect both the planning and implementation aspects of the unit

interaction with others to reflect the consultation aspects of this unit.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of projects conducted by the candidate to establish or review systems and services for a particular work context

evaluation of candidate's response to different case studies and scenarios to assess ability to adapt skills to different workplace situations

evaluation of reports prepared by the candidate detailing processes undertaken to review current systems and plan new systems in a given work context.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

CULLB708C Manage information access.

Required Skills and Knowledge

Required skills

research and analytical skills to source and assess information on new system and service options

planning and organisational skills to integrate a wide range of conceptual and operational information and coordinate effective introduction of new systems

communication and leadership skills to consult and liaise with colleagues at different levels

literacy skills to interpret complex information, ideas and concepts

numeracy skills to work with estimates and budgets.

Required knowledge

current technological developments and options for new systems in the library/information services sector

technical and technical support issues for consideration when introducing new systems

workplace consultation techniques in relation to determining workplace needs and consulting on potential workplace changes

occupational health and safety issues, requirements and legislation in relation to the introduction of new systems or services

legal issues that might impact on the introduction of new systems and services in a library/information services context

internal and external factors that impact on the potential introduction of new systems and services.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Systems and services may relate to:

computer systems (hardware and software)

networked information sources (local, national or international)

customer service procedures

workflows and associated routines

Technological and other developments may relate to:

availability of new systems

system upgrades

availability of new technology within the organisation

change in organisational priorities

change in nature or scope of services to be offered

Current and potential workplace needs may relate to:

new services being offered

need for resource re-allocation

changing nature of workforce

changing nature of customer

trends in information services provision

Cost and resource implications may relate to:

people

finance

equipment

power/energy

time

buildings/facilities

technology